Office in Ukraine

Big Easy Software LLCc,
03150 Kiev, Ukraine
Call +38 044 221 95 95

Office in UK

Big Easy Software Ltd,
TW18 4XE, England
Call +44 208 123 1778

Office in USA

Call +1 347 983 0157

 

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Development and support

 

How do you manage your project, i.e. do you have a fixed period for testing, accepting, development, etc.?
How does your project management work?
How long does it take to build a site?
How do you support a project once you start?

What kind of support do you provide?
How do you do bug fix?
Where can I find our more about your company?
What happens if Big Easy goes bankrupt?

 

 

 


How do you manage your project, i.e. do you have a fixed period for testing, accepting, development, etc.?
A standard system can be running in 10 to 15 working days.
If you require more customisation it naturally takes longer.
A fully customised site can take a week to confirm specifications, 2 - 3 weeks to agree design. Dependent on the number of features and new coding required it could take 3 months before the system is ready for peer review. Testing can then take another 1-2 weeks.

 

How does your project management work?
We have our own project management system. 
The client can see list of tasks all the project tasks by created by the project manager. Due date is displayed as well as progress defined as a % of the deliverables created.
The system allows interactivity so client can leave time stamped messages and requests, upload files and images. The project manager and team are notified of change or messages.
From the message board it can be answered or implemented as a task for developer by Project Manager.


How long does it take to build a site?
The Big Easy One is not an off the shelf standard template site. We provide you with a unique, custom built site based on our proven successful frameworks. Build time depends on the features that you choose to have on your web-site. It is always good to describe what you would like to have in a document and send it to us. We will come back to you with any questions we may have before we confirm the price.

 

How do you support a project once you start?
You are assigned a project manager and a project team. Depending on your requirements a team could comprise of 2 Developers, a Designer, a Writer, a Usability expert and 1 or 2 SEO / media planners. 
We have our own project management system that clients can access.  When a project is created in the system the project manager sets up tasks for the project team such as design, programming etc. Using the system message board the Client can track progress as well as give instructions or sign off a phase or piece of work. The relevant team members are automatically notified.
Additionally, we have a general helpdesk available by phone, or Skype and a trouble ticket system.

 

What kind of support do you provide?
We use our own CRM system - Bold Endeavours Tracking System - to support our relationships and project management with clients.
We use instant messengers, Video conferencing on Skype, Gmail, P2P IP telephony, LogMeIn etc for contact with clients and partners. To secure email contacts, we use PGP and for file exchange with clients we use HTTP/FTP servers.

 

How do you do bug fix?
As is usual with this kind of custom development there is a free bug fix period - this is 30 days from the time the project is signed off. After that bugs are fixed on an hourly rate.

 

Where can I find our more about your company?
Big Easy software and brands are owned by Bold Endeavours Group Ltd. You can find out more here www.boldendeavours.com .

 

What happens if Big Easy One goes bankrupt? 
If required, the application and system can be held in escrow by Solicitors. If the company goes bankrupt or ceases to trade you will be able to get a decompiled non-encrypted version of your system.

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