Office in Ukraine

Big Easy Software LLCc,
03150 Kiev, Ukraine
Call +38 044 221 95 95

Office in UK

Big Easy Software Ltd,
TW18 4XE, England
Call +44 208 123 1778

Office in USA

Call +1 347 983 0157

 

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Support

Big Easy One Support Features

Big Easy One Support provides a highly personalized variable support levels for customers seeking technical help. Customers that do not select Big Easy Support may continue to have access to Basic Support, offered at no additional charge, which includes  Product FAQs.

 

  Standard Premium Enterprise
Customer Service - 24x7x365
Support Forums
Documentation, White Papers, Best Practice Guides
Access to Technical Support Email Phone, Chat, Email, Live Screen Sharing (24/7) Phone, Chat, Email, Live Screen Sharing (24/7)
Primary Case Handling   Cloud Support Engineer Sr. Cloud Support Engineer
Named Contacts 1 3 Unlimited
Response Time < 48 hours < 24 hours < 3 hours
Architecture Support   Use Case Guidance Application Architecture
Best Practice Guidance
Client Side Diagnostic Tools  
3rd Party Software Support - Beta  
Infrastructure Event Management   Contact Us for Pricing  
White-glove Case Routing    
Management Business Reviews    

Costs

$100 per month + 7% of billing $250 per month per named seat + 7% of billing From $250 per month per named seat + 7% of billing

 

BES Infrastructure Event Management is a short term engagement with BES Support that is available as part of the Enterprise-level Support product offering, and for purchase for Business-level Support subscribers. BES Infrastructure Event Management will partner with your technical and project resources to gain a deep understanding of your use case and provide architectural and scaling guidance for an event. Common use case examples for BES Event Management include advertising launches, new product launches, and infrastructure migrations to BES.

Management Business Reviews.  Technical Account Manager conducts performance reviews, reports metrics, collaborates on launches, and connects you with solutions architects.

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