Big Easy One Support Features
Big Easy One Support provides a highly personalized variable support levels for customers seeking technical help. Customers that do not select Big Easy Support may continue to have access to Basic Support, offered at no additional charge, which includes Product FAQs. The Enterprise support package is mandatory for customers who purchase a Perpetual Licence.
|Customer Service - 24x7x365|
|Documentation, White Papers, Best Practice Guides|
|Access to Technical Support||Phone, Chat, Email, Live Screen Sharing (24/7)||Phone, Chat, Email, Live Screen Sharing (24/7)|
|Primary Case Handling||Cloud Support Engineer||Sr. Cloud Support Engineer|
|Response Time||< 48 hours||< 24 hours||< 3 hours|
|Architecture Support||Use Case Guidance||Application Architecture|
|Best Practice Guidance|
|Client Side Diagnostic Tools|
|3rd Party Software Support - Beta|
|Infrastructure Event Management||Contact Us for Pricing|
|White-glove Case Routing|
|Management Business Reviews|
|$100 per month + 7% of billing||$250 per month per named seat + 7% of billing||From $250 per month per named seat + 7% of billing|
BES Infrastructure Event Management is a short term engagement with BES Support that is available as part of the Enterprise-level Support product offering, and for purchase for Business-level Support subscribers. BES Infrastructure Event Management will partner with your technical and project resources to gain a deep understanding of your use case and provide architectural and scaling guidance for an event. Common use case examples for BES Event Management include advertising launches, new product launches, and infrastructure migrations to BES.
Management Business Reviews. Technical Account Manager conducts performance reviews, reports metrics, collaborates on launches, and connects you with solutions architects.