Hosting & Support
We offer the world’s finest and most secure Cloud Hosting Services – AWS.
Amazon Web Services are indisputably the most effective Cloud Hosting Services available; not the cheapest, but the best. As a commercial company operating in a highly competitive 24/7 environment you simply cannot afford down time. Amazon’s – and our – SLA guarantees 99.9% uptime.
Our Hosting and Bandwidth charges are transparent; you pay exactly what Amazon charge us. We offer support and management of the AWS set up, server and backups plus support of our own systems, at exactly the same rate as Amazon. All with complete Service Level Agreement documentation. You are secure in the knowledge that you have the finest Cloud Hosting and Bandwidth in the world with transparent costs and support charges.
| Standard | Premium | Enterprise | |
| Customer Service - 24x7x365 |  |
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| Support Forums | |
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| Documentation, White Papers, Best Practice Guides | |
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| Access to Technical Support | Phone, Chat, Email, Live Screen Sharing (24/7) | Phone, Chat, Email, Live Screen Sharing (24/7) | |
| Primary Case Handling | Cloud Support Engineer | Sr. Cloud Support Engineer | |
| Named Contacts | 1 | 3 | Unlimited |
| Response Time | < 48 hours | < 24 hours | < 3 hours |
| Architecture Support | Use Case Guidance | Application Architecture | |
| Best Practice Guidance | |
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| Client Side Diagnostic Tools | |
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| 3rd Party Software Support - Beta | |
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| Infrastructure Event Management | Contact Us for Pricing | ||
| White-glove Case Routing | |
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| Management Business Reviews | |
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Costs |
$250 per month + 7% of billing | $250 per month per named seat + 7% of billing | From $250 per month per named seat + 7% of billing |
Features
